995ber Privacy Policy — How Your Information Is Protected and Used

1. Introduction & Scope of This Policy

Welcome to the 995ber Privacy Policy. This document explains how 995ber collects, stores, uses, and protects your personal information. By using the 995ber website or app, you are considered to have accepted this Privacy Policy.

This Privacy Policy applies to the 995ber main platform, mobile application, and all associated services. It is an important document that, alongside 995ber's Terms and Conditions and Responsible Gaming Policy, defines the relationship between you and 995ber.

We are committed to complying with applicable data protection regulations in Bangladesh. Ensuring your information is used appropriately is one of our highest priorities. 995ber believes that transparency and trustworthiness are the foundation of a lasting relationship.

2. What Data We Collect

995ber collects certain information to provide its services. We only collect what is genuinely necessary. The different types of information are described below:

We never collect information beyond what is described above. No sensitive information is collected without your consent.

3. How We Collect Data

995ber collects your information in the following ways:

• Provided directly: Information you provide directly during registration, KYC verification, or when contacting customer support.
• Automatically collected: Through monitoring your activity on the 995ber platform — such as login times, page views, and game sessions.
• Cookies & Tracking: Storage of preferences and session information via cookies and local storage while browsing the website.
• Payment Providers: Payment verification details required when transacting via Mobile Banking, Nagad, or Rocket.
• Third-Party Verification: Identity verification against government databases as part of the KYC process (only where required).

4. How We Use Your Data

995ber uses your information for the following purposes. The basis for each purpose is outlined transparently below:

• Account Management: To manage registration, verify login, and ensure account security.
• Payment Processing: To process deposit and withdrawal transactions securely.
• Customer Support: To resolve your complaints, questions, or issues promptly.
• Security & Fraud Prevention: To detect unusual activity and protect your account.
• Legal Compliance: To comply with applicable laws in Bangladesh, regulatory requirements, and KYC/AML obligations.
• Personalized Experience: To analyse your preferences and gaming patterns in order to deliver a better service.
• Promotions & Bonuses: To send you relevant offers based on your activity (subject to your consent).

We never use your information for advertising sales purposes. Your data is not shared with any external marketing companies outside of 995ber.

5. Data Sharing & Disclosure Policy

995ber does not sell or rent your personal information to third parties. However, limited information may be shared in the specific circumstances described below:

• Payment Providers: Mobile Banking, Nagad, Rocket — only the information necessary for transaction verification.
• Game Software Providers: Session data shared with game engine providers for running Live Casino or slots games.
• Legal Obligations: Disclosure of information in response to court orders, government investigations, or regulatory authority directives.
• Security Specialists: With trusted security partners for cybersecurity audits or fraud investigations.
• Business Restructuring: In the event of a company merger or acquisition — you will be notified in advance.

In all cases, third parties are bound by contract to uphold the same level of data protection as 995ber.

6. Cookies & Tracking Technologies

995ber uses cookies on its website to enhance your experience and ensure the platform functions properly. We use the following types of cookies:

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled as they are essential for the platform to function.
• Functional Cookies: To remember your language preference, theme, and other personalised settings.
• Analytics Cookies: To understand which parts of the site are used most — this helps us improve our services.
• Performance Cookies: For tracking page load speed and errors.

You can turn off non-essential cookies through your browser settings. Please note that disabling cookies may limit certain features.

7. Data Retention & Security

995ber uses state-of-the-art technology to protect your information. The core elements of our security framework are:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Encrypted database storage — data at rest is protected too.
• Two-Factor Authentication (2FA) — for account access.
• Regular security audits and penetration testing.
• 24/7 security monitoring and incident response team.
• Restricted staff access to information — only authorised personnel who require it can view your data.

Data Retention Period: Your information is retained for as long as your account is active. After account closure, certain information may be kept for up to 5 years as required by law, after which it is permanently deleted.

In the event of a security breach, 995ber will notify affected users as quickly as possible and take immediate steps to minimize any damage.

8. Your Rights

As a 995ber member, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Right to Data Portability: You may request your information in a machine-readable format.
• Right to Object: You may object to marketing communications or specific types of data processing.
• Right to Withdraw Consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of these rights, email us at [email protected] or reach out via live chat. We typically respond within 30 business days. In certain cases, legal obligations may prevent us from deleting specific information — we will explain the reason if that applies.

9. Privacy of Minors

995ber strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any personal information from minors.

• Age is verified at registration, and account creation will not be permitted if the user is identified as under 18.
• If a user is identified as a minor during KYC verification, their account is immediately suspended and any deposited funds are returned.
• If a parent or guardian believes their child has created an account on 995ber, please contact our support team immediately.
• Any information relating to a minor found in our systems will be deleted immediately.

To learn more about responsible gaming, visit our Responsible Gaming View the page.

10. Policy Updates & Contact

995ber reserves the right to update this Privacy Policy as needed. We will notify you at your registered email address before any significant changes take effect, and the date of the latest update will always be shown on this page.

• Minor changes (spelling, formatting) may be made without prior notice.
• 30 days' notice will be given prior to any significant changes to the policy.
• Continued use of the platform after an updated policy takes effect will be considered acceptance of the new policy.

For any questions or concerns about our Privacy Policy, feel free to reach out to us. Our Bengali support team is available 24/7, every day of the week.